Terms & Conditions

1. Acceptance of Terms

By accessing or purchasing from MORIX Innovations Private Limited, you agree to follow all company policies, terms, and applicable laws. These terms apply to all visitors, dealers, distributors, customers, and users of MORIX products and services.

2. Products & Services

MORIX provides digital signage devices, media players, display systems, software licenses, cloud services, subscription services, and related accessories and solutions. Product specifications, software features, and compatibility may change without prior notice for technical improvements.

3. Pricing, Taxes & Discount Policy

• All prices displayed on the website are inclusive of GST unless otherwise specifically mentioned.
• Applicable taxes are charged as per the prevailing Government of India regulations.
• Prices of products, software licenses, subscriptions, and services may change without prior notice due to market conditions, component cost fluctuations, technical upgrades, or operational requirements.
• Shipping, installation, customization, and other additional service charges may be charged separately wherever applicable.

Discount & Offer Policy

• Any discount, promotional offer, scheme, or special pricing provided by MORIX shall be valid only for the specific offer duration or scheme period.
• Discounts are promotional in nature and shall not be considered as regular or permanent pricing.
• MORIX reserves the right to modify, extend, or discontinue any offer or scheme without prior notice.
• Discounts shall be applied only on the basic product value.
• GST and applicable taxes shall be calculated on the final amount after deduction of the discount amount from the basic product price, as per applicable taxation rules.

4. Delivery, Shipping & Transit Policy

• Delivery and shipping charges are extra and shall be borne entirely by the customer based on delivery location, shipment type, volumetric weight, courier availability, and transport mode.
• Shipping and delivery timelines may vary depending on stock availability, customer location, transport conditions, operational factors, and courier service availability.
• MORIX shall not be held responsible for delays caused due to courier issues, transport disruptions, weather conditions, strikes, natural calamities, government restrictions, or other force majeure events.

Self Pickup

• In case of self pickup, the customer must arrange their own vehicle, transportation, loading, and handling arrangements.
• Once the material is handed over from the MORIX warehouse or office premises, the responsibility and risk of transportation shall remain solely with the customer.

Shipping Through Transport / Courier

• If the customer requests shipment through courier, transporter, or logistics services, the applicable shipping charges shall be added separately to the final invoice.
• If transit insurance is provided by the shipping/logistics company, the insurance cost shall also be additionally charged in the customer invoice.

Transit Insurance & Risk

• Currently, MORIX does not provide transit insurance directly from the company side. Transit insurance, if required, shall depend on the availability and terms of the selected transporter or courier company. Customers may also arrange separate transit insurance at their own discretion.
• Once the material is dispatched from the MORIX warehouse or handed over to the transporter/courier, the shipment shall be subject to the handling and transportation conditions of the respective logistics provider. MORIX shall not be liable for damages, delays, losses, or mishandling occurring during transit after dispatch.

5. Product Installation, Software Training & Usage Support

• Basic installation requirements such as electrical setup, internet connectivity, mounting location readiness, and power arrangements shall be the customer's responsibility unless otherwise agreed in writing.
• For software-related setup and usage, the MORIX customer support team shall provide complete online training and guidance through virtual platforms such as Google Meet or other online communication methods.
• MORIX may assign a dedicated Account Manager or support representative for particular customers to ensure smooth communication, onboarding assistance, and better support coordination.
• To assist customers, MORIX may provide user manuals, installation guides, video tutorials, online training sessions, and customer care support assistance.
• Customers may contact the MORIX customer care/support team for technical guidance related to software operation, basic device setup, and usage support during official working hours.
• Improper installation, electrical issues, voltage fluctuation, moisture exposure, mishandling, physical damage, unauthorized repairs, or unauthorized modifications may void the product warranty.
• MORIX shall not be responsible for issues arising due to third-party applications, incompatible hardware, unstable internet connectivity, or customer-side network infrastructure problems.

6. Software License Policy

• All software licenses, subscriptions, activation keys, and digital services provided by MORIX are non-transferable, non-refundable, and non-cancellable once activated or issued.
• License validity shall depend on the specific plan, subscription duration, device type, or agreement selected at the time of purchase.
• Software license activation credentials, login details, OTPs, activation links, or access-related information shall be shared only on the customer's registered email address or officially registered contact details.

License Usage Restrictions

The following activities are strictly prohibited:

• Unauthorized copying, duplication, or distribution of software
• Sharing license credentials with unauthorized users
• Reselling, sublicensing, renting, or commercially exploiting the software without written approval from MORIX
• Reverse engineering, decompiling, decoding, modifying, extracting source code, or attempting to replicate any part of the software, application, server structure, APIs, or security systems
• Tampering with software security, activation systems, license verification systems, or subscription controls
• Using unauthorized third-party applications, cracks, patches, bypass tools, or modified firmware/software with MORIX systems
• Attempting unauthorized access to company servers, databases, cloud systems, or customer accounts

Any violation may result in immediate suspension or termination of software access, permanent deactivation of licenses, legal action under applicable Indian laws (including the Information Technology Act, Copyright Act, and Intellectual Property regulations), and restriction of future services and technical support.

License Cancellation, Upgrade & Renewal

• Once a software license or subscription is purchased and activated, it cannot be cancelled, exchanged, downgraded, switched to another plan, or transferred to another customer or organization.
• Any request for plan changes, additional features, device expansion, or software upgrades shall be treated as a separate commercial requirement and may involve additional charges.
• Software renewal can be processed only after the existing subscription or license period expires, unless otherwise approved by MORIX management. Renewal charges shall depend on the applicable plan, duration, feature set, server usage, cloud usage, and prevailing commercial rates at the time of renewal.
• Failure to renew within the specified timeline may result in temporary suspension of software services, restricted platform access, limited functionality, and deactivation of cloud-based services and premium features.
• MORIX reserves the right to revise renewal pricing, subscription structures, software features, cloud storage limits, and service terms at the time of renewal without prior notice.

Support, Updates & Account Responsibility

• Active software subscriptions may include limited technical support, bug fixes, and standard software updates as per the applicable service plan. Major feature upgrades, custom developments, third-party integrations, or special technical requirements may be chargeable separately.
• Customers are responsible for maintaining the confidentiality of their login credentials and account access details. MORIX shall not be responsible for unauthorized access resulting from credential sharing, weak passwords, customer negligence, or third-party misuse.

7. Product Customization Policy

• Any customization, modification, integration, or special development in hardware, software, applications, UI/UX, firmware, cloud systems, APIs, or related services shall be subject to technical feasibility, resource availability, and approval from MORIX management and the technical team.
• All customization requests shall be considered approved only after official written confirmation from MORIX through email, quotation, work order, agreement, or authorized communication.
• Customization charges shall be separate from standard product pricing and may vary depending on project complexity, development efforts, features and functionality, integration and software/hardware compatibility, quantity requirements, third-party service involvement, and deployment environment.
• Estimated timelines for customized projects may differ from standard product delivery timelines and shall depend on project scope, testing, approval stages, technical dependencies, and development requirements.
• MORIX reserves the right to accept, reject, postpone, modify, or discontinue any customization request based on technical limitations, operational feasibility, licensing restrictions, or business policies. Additional changes requested after final approval may attract extra charges and revised delivery timelines.
• Customized products, software developments, and special project orders are generally non-cancellable, non-returnable, and non-refundable once development or production work has started.
• Third-party software, APIs, applications, operating systems, or external integrations may have separate limitations, policies, or compatibility conditions for which MORIX shall not be held fully responsible.

8. Warranty Policy

Device Warranty Coverage

All eligible devices sold by MORIX come with a 1-Year Limited Warranty applicable only against verified manufacturing defects and internal hardware failures under normal operating conditions. Warranty terms shall generally follow standard practices applicable in the television, display, and electronics industry. The warranty period shall start from the original invoice date unless otherwise specifically mentioned in writing.

Warranty Covers

• Manufacturing defects
• Internal hardware malfunction
• Technical faults occurring during normal and proper usage
• Non-functional components caused by factory defects
• Device dead condition due to internal manufacturing failure verified by the MORIX technical team

Warranty service may include repair, replacement of defective parts, technical servicing, and product exchange (only if the device is confirmed non-repairable and within warranty terms). Final warranty approval shall remain solely with the MORIX technical and management team after inspection and diagnosis.

Warranty Does Not Cover

• Physical or accidental damage; broken panels or screen damage
• Liquid or moisture damage; fire, burn marks, overheating, or short circuit damage
• Electrical surge or voltage fluctuation damage
• Improper installation or handling; misuse, negligence, or abnormal operating conditions
• Unauthorized opening, repair, or modification
• Damage caused by third-party accessories or applications; software corruption caused by external factors
• Damage occurring during transportation after dispatch
• Damage caused due to dust, humidity, rain, heat, corrosion, insects, or environmental exposure
• Improper earthing, unstable power supply, or electrical infrastructure issues at customer premises

Warranty shall also not apply if serial number stickers are removed or damaged, product labels are tampered with, or device sealing is broken without authorization.

Fabrication & Structural Warranty

No warranty shall be provided for fabrication work, mounting structures, metal frames, powder coating, outdoor structural fabrication, civil work, installation accessories, or brackets, stands, clamps, and fabricated supports. Natural wear and tear, minor scratches, paint fading, rusting, finishing variations, environmental corrosion, or weather-related deterioration shall not be treated as manufacturing defects.

Warranty Service Process

• Customers must provide a valid invoice, serial number, and warranty details while requesting service support.
• Warranty service may be provided remotely, through technical guidance, online diagnosis, replacement parts, or physical inspection, depending on the issue type.
• In most cases, the MORIX technical support team shall first attempt to diagnose and resolve the issue remotely or at the customer location, wherever technically feasible.
• Only where the device is found non-repairable at the customer location, the customer may be required to send the device to the authorized MORIX service location for further inspection, repair, or technical evaluation.
• Transportation, packaging, dismantling, installation, visiting, courier, or logistics charges related to service support may be chargeable separately unless specifically approved by MORIX in writing.

Out-of-Warranty Support

Devices outside the warranty period may still be serviced subject to spare part availability, technical feasibility, and applicable repair and service charges. MORIX reserves the right to deny repair support for discontinued, heavily damaged, or technically unsupported products.